Frequently Asked Questions
Everything you need to know about your musical journey with Buzz Music.
How long does shipping take for instruments?
Standard shipping typically takes 3-5 business days. For larger items like drum kits or digital pianos, please allow up to 7-10 business days for specialized freight handling.
What is your return policy for gear?
We offer a 30-day satisfaction guarantee on most items. Products must be in original packaging and like-new condition. Please note that consumables like guitar strings and reeds are non-returnable once opened.
Are your instruments covered by a warranty?
Yes, all new instruments come with a full manufacturer's warranty. Additionally, Buzz Music provides a one-year limited warranty on all certified pre-owned equipment.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and import duties are calculated at checkout based on your location.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for high-value instrument purchases.